Terms & Conditions

If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants in person at info@kigjewellery.com or 877-492-3212. If you’d like an immediate answer, you might be able to find the information you’re looking for below.

Product Availability and Pricing

If you’re interested in a piece of jewellery that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we’re able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.

Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at info@kigjewellery.com or 877-492-3212

Special Orders

We want to help you find the perfect diamond or piece of fine jewellery. If you do not find it in our online inventory, please call a diamond and jewellery consultant at 877-492-3212 and we will find what you’re looking for or have the piece custom manufactured for you.

Diamonds from Canada

We are happy to provide a broad range of high-quality diamonds from Canada.

Custom Jewellery Design & Manufacturing

At K.I.G. Fine Jewellery & Custom Design, our specialty is creating one-of-a-kind pieces of jewellery for our valued clients.

Payment Methods

All our charges are in Canadian dollars (C$). For your convenience, we offer secure payment through Paypal. Your bank or credit card company will process all charges in Canadian funds, as required by K.I.G. Fine Jewellery & Custom Design.

Policy on Debit Cards

A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

As an alternative, you can:

  • Continue your order using a credit card. If you order before noon, your order will begin processing today.
  • Contact your bank and request a one-time waiver of the daily charge limit.

Shipping Charges

We provide FREE SHIPPING on all orders placed on our web site. There are no additional charges for freight or insurance as we take care of those costs on behalf of our valued clients. Shipments will be delivered via FedEx, Canada Post, USPS or whatever other method is most timely and economical.

Shipments Are Insured

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all K.I.G. Fine Jewellery & Custom Design orders, regardless of any signature waivers you may have with FedEx.

Shipping to Alternate Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card. If you would like to arrange delivery to a FedEx location call one of our customer service agents at 877-492-3212.

Diamond Certificates

When you order a diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are lengthy, detailed documents created by diamond grading experts at highly-respected diamond laboratories.

Laser Inscriptions

Many of our diamonds are laser inscribed. If you find a diamond you’d like to purchase but it does not have a laser inscription, we recommend that you purchase the diamond and send it to a diamond-grading lab where they can inscribe the diamond for you.

Sales and Price Reductions

At K.I.G. Fine Jewellery & Custom Design, we always offer the best value by providing the lowest possible price. All our prices are final.

Return Policy

If, for any reason, you are not satisfied with your order, please contact one of our diamond and jewellery consultants at 877-492-3212 within 30 days for a full refund or exchange. Please note that there are no refunds or exchanges on special order items and custom pieces. Taxes are refundable if your item is returned through the proper channels. Please note that any return shipping and handling costs are to be paid by the client and the package must be fully insured by the carrier.

Information on our Web Site

At K.I.G. Fine Jewellery & Custom Design, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, K.I.G. Fine Jewellery & Custom Design states that carat total weight in all purchases may vary 0.05 carats from stated weight.

On the K.I.G. Fine Jewellery & Custom Design web site, we display the dimensions of our products based on the information received from our manufacturers. For any convex or rounded jewellery item, the width and length stated in the product description is taken by the manufacturer, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process.

Also, for each item containing multiple diamonds, we list the average grade and measurement for colour, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean.

The K.I.G. Fine Jewellery & Custom Design Policy on Conflict Diamonds

At K.I.G. Fine Jewellery & Custom Design, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.

Legal Notices

Under no circumstances shall K.I.G. Fine Jewellery & Custom Design be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at info@kigjewellery.com or 877-492-3212.

Standard Company Policies

If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at info@kigjewellery.com or 877-492-3212.


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